Terms & Conditions

Important - Please read thoroughly: 

Colour rendition & consistency

The colours of our products have been reproduced as accurately as possible on our website, and the consistency of colour across the various physical materials is again as close as manufacturing processes permit. However, a slight variation in shade, depth of colour and finish has to be allowed for between items, particularly when made from different materials.

It is essential to note that the colour rendition on different computer screens can vary significantly - if you would like to see the colours in real life we encourage you to arrange a visit to our warehouse, or we can send small colour samples in the post on request. Contact us here

Unique variations in hand crafted products

We take immense pride in supplying traditionally-made products that reflect our commitment to quality and craftsmanship. Our ranges are meticulously handcrafted by skilled artisans who pour their passion into every piece. However, it is essential to note that due to the handmade nature of our products, minor flaws and imperfections may be present.

These minor flaws are an inherent characteristic of artisanal craftsmanship and should not be considered defects. We believe that these imperfections add to the unique charm and character of our products, making them truly one-of-a-kind. Here are some common examples of minor flaws that occasionally may be present, although often almost imperceptible:

  • *Surface Variations*: You may notice slight variations or ripples in the surface texture or colour. These variations are a testament to the authenticity of handcrafted products.
  • *Pinholes and bubbles*: Tiny pinholes or air bubbles may be visible on the surface. These occur during the casting and firing process and are part of the natural beauty of the products.
  • *Size and Shape Variations*: Since each item is individually crafted and due to varying shrinkage levels in the kiln, there may be slight variations in size and shape compared to mass-produced alternatives.

While we strive for perfection in every piece we create, these minor flaws do not compromise the functionality or durability of our products. They are a testament to the artistry and craftsmanship that goes into making each one.

Please note: Special order or customised items (e.g. with additional tapholes added, refinished to a different colour, or otherwise modified to the Buyer’s specifications) are non-returnable and non-refundable.

Deposit payments for special order items

If the products you order are special order items, eg. full Bathroom Sets, or are temporarily out of stock, then you have the option to pay a 50% deposit at the time of ordering rather than paying the full amount. When we have the items ready we will contact you to arrange delivery. The remaining balance payment is due at this point prior to the goods being despatched. 

Delivery Lead Times

All items carried in stock are generally available for delivery within 2-4 working days of an order being placed (subject to agreeing a suitable delivery date)

For special order/pre-order items such as baths, bath panels & shower trays there is an extended delivery time as these items are made to order. Please allow 4-8 weeks from the date of placing an order for these goods to be manufactured. Occasionally there are additional delays beyond our control but we try to stick within these timeframes.

Returns & Refunds

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. All returns are subject to a 20% restocking fee, and return carriage costs must be paid by the Buyer.

The items we supply are fragile and not easy to package and send safely, so we do ask that you also try to be as certain as possible that what you are buying is exactly what you need. In accordance with the Distance Selling Regulations (2000), The Buyer is entitled to 14 days from receipt of goods during which they may return unwanted goods to the Company. Where Buyers wish to exercise this right, the Buyer must inform the Company in writing of their intention within the stated time period. The Buyer will be responsible for return carriage costs, and the original outgoing carriage costs are non-refundable. The Company will exchange or refund the value of the returned goods less the 20% restocking fee so long as they are:
a) packaged in their original packaging,
b) in the exact condition supplied and
c) resaleable.

Any monies due in refund will be repaid as soon as practicable following the safe return of goods in accordance with the conditions above, and in any case within 14 days of their return.

Please note: Special order or customised items (e.g. with additional tapholes added, special colour orders, custom sized or otherwise modified to the Buyer’s specifications) are non-returnable and non-refundable.

The Company will not be responsible for any damage or loss arising during the return transit of the goods. It is the Buyer's responsibility to take all due care to ensure that the goods are protectively packaged.

For our full refund policy click here


Company Details:

The Bold Bathroom Company is a subsidiary of Art & Sold Ltd (registered company 4072537)

VAT Reg No: 826200462

Main website address: www.boldbathroom.co.uk

Sales/warehouse address: The Bold Bathroom Company, Units B&C, Magpie Works, Station Approach, Four Marks, Hampshire GU34 5HN

Parent company address: Art & Sold Ltd, Crossways, Churt, Surrey GU10 2JA.

Email address: info@boldbathroom.co.uk 

Telephone number: 01428 607914